ORDERING PROCEDURE



Go to our help desk  (http://helpdesk.brightlan.net) and open a ticket, letting us know the following     information:


A.  Your name.

B.  Your shipping address.

C. Your user name on our system.

D. Your  Marina, Dock, and Slip number. (Or your campsite spot)

E. The total cost.

E. Tell us

    1.  What you want your onboard wireless network to be named. You will be connecting to this via wireless)

    2.   What you want your private encryption code to be    (8 alphanumeric characters)

    If you do not choose, we will assign them for you.

  

F. We will check our map to see if it appears you will receive adequate signal. Then we will process your order and tell when to pay. Finally you will pay by going to http://brightlan.net/DirectConnect.html


G. When the order is complete, the unit will be sent to you once available.  We try to ship in 2-3 days as long as we have stock on hand.


Note: The location chosen must have line of sight to our distribution antenna. This may be the Office or an auxiliary distribution point.  It will not be the WiFi access point on your dock. Before we send you the payment link, we will make sure that we think you are in range.  We may ask you for a photo of your mounting location and the view it has.






At most locations, you may qualify for something we call “Direct Connection”.  


Although it is not an actual wire that is connected to your boat, RV or cabin, it is a small antenna that mounts on the outside and directly connects you to our ‘backbone” distribution network. This gives you a full speed wired Ethernet connection plus an integrated WiFi access point inside your boat.


Some of the benefits of Direct Connect and on board WiFi:




Do It Yourself or have our contractor install for you


The antenna/router mounts outside to a handrail or vertical or horizontal post using a stainless steel hose clamp. The clamp is included and fits most uses, but larger ones can be purchased at hardware or automotive stores. Suggested locations include the anchor light, the arch or a handrail. In a cabin or RV you can place it on an outside wall.


The location chosen needs to have decent line of sight to our distribution antenna. This means no (or few trees, vehicles or other boats in the way). Our distribution antenna is not in all cases the access point on or near your dock. Before we fill your order, we will try to make sure that we think you are in range.  We may need to ask you for a photo of your mounting location and the view it has.


You must route the included Ethernet cable from the outside unit to the place you wish to centrally locate the small, included power supply unit.  


This device is also your WiFi access point. The indoor unit will provide the WiFi signal plus one Ethernet connection for a hardwired device.  The equipment has been especially selected for close-quarters marina use to cause as little interference to other users as possible. When centrally located it is strong enough to cover most boats but yet not interfere. Simple enough to do the job without paying for needless bells and whistles. By adding an inexpensive Ethernet switch, you can connect  additional hardwired devices.


The power supply and access point are designed for INDOOR use only. The antenna is weatherproof and must be mounted outside though. If you are installing on a boar but choose to mount the antenna on the dock, you are totally on your own.


This equipment must be purchased from and programmed by us. It is installed by you.

If you are not comfortable doing this, we will be glad to refer a contractor who will do it for you.  We will also need some basic information from you for programming.



Here is the cost for the equipment  (Antenna/router/WiFi Access Point and 50 foot Ethernet Cable)  is $219.63 including tax and shipping.   


We have a pretty good stock right now but after we replenish, the price will increase due to the China Tariffs on electronic equipment.











Direct Connection

Sample installations.


The device is really just about 8 inches in diameter.

We welcome your installation photos

Please Note


Even with this device, you will still need to log into the Brightlan portal every 24 hours (or whatever you are currently doing)


HOWEVER- If you go on monthly autopay or prepay for your service for 6 or 12 months, we will be glad to remove the need to log in.  After prepaying your service please let us know via a Help Desk ticket that you desire this.


As a bonus for pre-paying you will get a free month of service for every 6 months you prepay. Pay for 5, get 6. Pay for 11, get 12.


SHIPPING DELAY  Please note:  Although you may still place orders, If you haven’t ordered by Wednesday October 31st, we will not be able to program and ship your unit until around the 17th or 18th of November.  Please plan accordingly.