Contact Customer Service
give a valid Email in order to receive a response
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Your username on our system
Best Phone Number To Reach You
If our technician has to call you, it will probably show as being from a restricted number.
Please make sure you answer your phone.
Carefully Select a Category
Lazy Days Marina Users
Holiday Marina Users
Decatur Paid Users
Decatur Free Users
Park Marina Users
Harbor Town Users
Victoria Harbor Users
Wilderness Camp Marina Users
Port Royale Marina Users
Sunrise Cove Users
Aqualand Marina Users
Prestige Apartments Users
Red Top Cottages Users
Red Top Campground Users
Brightlan Data Center Users
Request a price quote for a service visit
Inquire about new service
Contact the billing department
Ask a general question
WE RESPOND VIA EMAIL, PLEASE USE YOUR CELL PHONE TO CHECK FOR OUR ANSWERS.
GMAIL USERS:IF YOU THINK WE HAVE NOT RESPONDED, CHECK YOUR SPAM FOLDER!
Before opening a ticket please listen to our network status message at (404) 592-6401. There you will hear the latest updates on any outages.
You should have read all of the hints and information
on the preceding page before you open a ticket here. If you have not, please hit your back button now.
Please give us complete information.
We need all questions on the form answered. We need you to give us an explanation of exactly what is happening including any error messages you are getting. We also need to know the type of device you are using.
When you open the ticket, you will be given an "Access Key" SAVE THIS KEY,
because it will allow you to log into your ticket to check the progress and give us updates.
You will also receive an E-Mail as soon as you open your ticket.
If you do not receive it,
please check your spam folder
. Use the link in the Email to access your ticket at any time.
Make sure you have a way to check your Email (Cell Phone?)
Although we may call you, we do not always do so.
Please do not open another ticket for the same issue.
Your entire case will be bumped to the bottom of the list, as we handle the oldest tickets frst.
Give us a full description of Problem
Monitor your Email, as that is how we will reply and remember to check your spam folder.
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